Start-up Uniphore has announced its Q for Sales product, which brings the benefits of conversational artificial intelligence (AI) to enterprise sales organizations.

Conversational AI is a hot topic but has primarily been applied to contact centers, where the technology has been focused on dissecting chatbot interactions between businesses and consumers. This has been the “low hanging fruit” for the conversational AI industry yet it’s just scratching the surface of what’s possible.

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Uniphore Rolls Out Conversational AI for Sales

Arista Networks Inc. announced today that it’s embedding network detection and response or NDR capabilities into its network switches.

With an upgrade to EOS, Arista’s operating system, the 720XP series of switches will have NDR baked into it. The NDR capabilities, which Arista gained through its recent Awake Security acquisition, will give organizations greater visibility, automated threat hunting and risk mitigation without having to deploy additional network security products. In the past, organizations would have needed to deploy a packet broker or agents on endpoints.

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Arista integrates network detection and response into the network

The SIEM, or security information and event management console, has been a staple for security teams for more than a decade. It’s the single pane of glass that shows events, alerts, logs, and other information that can be used to find a breach. Despite its near ubiquity, I’ve long been a SIEM critic and believe the tool is long past its prime. This is certainly not the consensus; I’ve been criticized in the past for taking this stance.

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How Palo Alto Networks modernized its security management with AI

illustration showing a zoom call

This week, Zoom announced Zoom Contact Center, its own cloud-native, omnichannel contact center solution, putting to rest the question surrounding Zoom of: “to contact center or not contact center?”

Zoom’s Road to Contact Center

In the past, the company has hinted at a contact center play and most recently announced Video Engagement Center, a specialized contact center that can be thought of as a specialized customer-care tool. Then, Zoom attempted to acquire Five9, which seemed like a strange move for a company that typically builds features in-house. After all that, the company announced its only product.

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Zoom’s CCaaS Play: Conversational AI Might be Key to Success