Connecting the front line: How 8×8 Pulse and Resolve fix corporate blind spots

Enterprise software architecture has long suffered from what can be called an “integration tax.” When an organization deploys a communications platform, it rarely stops at the basic functions, such as calling and messaging. To extract operational value, it must overlay data analytics layers, emergency notification systems and context-matching engines. Each addition introduces architectural complexity, data egress liabilities and synchronization latency. This week communications provider 8×8 expanded its AI tool suite.

Mitel CX solves the sovereign cloud problem for communications

Sovereign cloud discussions have been a core part of artificial intelligence and infrastructure conversations for the past few years and are now critical to communications. Historically, the communications sector has been a late adopter of technology trends due to the mission-critical nature of its operations. However, given that customer service is one of the “low-hanging fruit” use cases for AI, the sovereign cloud conversation has come to communications.

The AI infrastructure bottleneck: Why ‘good enough’ Kubernetes isn’t cutting it anymore

While security eyes are on the RSAC conference in San Francisco this week, the compute world is focused on KubeCon EU in Amsterdam. But the theme of artificial intelligence is the pervasive across both, as in enterprise information technology we’ve reached a point where “AI curiosity” has officially been replaced by “AI urgency.”

The intelligent green: How AWS and the PGA Tour are reimagining the fan experience through agentic AI

The intersection of professional sports and cloud computing has enabled leagues and organizations to accelerate innovation. However, the partnership between the PGA Tour and Amazon Web Services Inc. is currently entering a new phase: the hyper-personalized era. This week the golf world descended upon TPC Sawgrass for THE PLAYERS Championship, to watch Cam Young take the title. AWS and the PGA Tour are using the event to debut a suite of technologies that doesn’t just track the ball but interprets the game.

Five thoughts from CEO Matt Garman’s keynote at AWS re:Invent

Amazon Web Services Inc. Chief Executive Matt Garman’s keynote at AWS re:Invent was filled with product updates with vision sprinkled in to help customers understand why the innovation matters. To no surprise, this year’s keynote had a strong focus on the explosion of artificial intelligence and agents.