This week, Uniphore, a startup backed by former executive chairman and CEO of Cisco John Chambers, announced it has acquired U.K.-based voice, screen, and metadata capturing company Red Box. The acquisition enabled Uniphore to add Red Box’s capturing capabilities to its conversational artificial intelligence (AI) platform.
The world is more connected than ever thanks to the proliferation of Internet of Things (IoT), connected edge computing devices and the technology that facilitates communication between devices.
Additionally, the term Industrial Internet of Things (IIoT) is used to describe devices and sensors in manufacturing and industrial processes. Then there’s operational technology (OT), a specific category of hardware and software that controls the performance of physical devices.
In a post-pandemic world, organizations are dealing with various challenges and strategic imperatives, whether it’s improving the customer experience (CX), boosting operational efficiencies, or automating business processes. These needs are driving investments in communications, collaboration, and contact center tools.
The most successful organizations have adopted an integrated communications platform approach, according to a panel of experts from 8×8, Oracle, and Frost & Sullivan, who recently hosted a webinar titled Three Strategies to Boost Customer and Employee Experience.
Businesses have been transitioning to cloud computing for the better part of the past two decades, and during that time, cloud has gone through many evolutionary phases.
At the turn of the century, “cloud” referred to hosted services where business would deploy their technology in a third-party data center. This evolved to co-location services, which lead to the multi-tenant solutions we have today. The commonality between these is they are all centralized compute models.
Recently, cloud security provider Zscaler introduced its Zero Trust Certified Architect (ZTCA) certification. The program is designed to help network and security professionals learn critical skills and also validate their expertise.
The program offers coursework and practical guidance on how to effectively deliver control and visibility across zero trust initiatives. It’s important to understand that the course material extends well past Zscaler-specific information and delves into architectural constructs for real-world deployments. This helps create a baseline understanding of the technology, similar to the way Cisco educated the world on networking with its certification programs.