Amazon Web Services Inc. Today announced several enhancements to its contact-center-as-a-service product, Amazon Connect, at the Enterprise Connect 24 in Orlando. Prior to the event, I was given a preview of the announcements in a prebriefing with two senior managers of product management for Amazon Connect — Himanshu Suri and Trevor Bloking.
The communications industry’s largest show, the annual Enterprise Connect being held this week in Orlando, Florida, is a “who’s who” of unified communications and contact center providers as they unveil their latest and greatest innovations.
A recent survey conducted by DigiCert provides insights into the state of digital trust among global enterprises. Effective digital trust management ensures the security, privacy, and reliability of digital processes, systems, and interactions. Establishing and maintaining digital trust has become a significant differentiator for organizational success.
As Nvidia Corp.‘s annual developer conference GTC kicked off this week in San Jose, the company made its usual flurry of product announcements, the highlight of which was the long-awaited Blackwell platform. One might look at Blackwell as a graphics processing unit, but in reality, it’s more than that, hence the “platform” descriptor.
To say the cloud is important to how we work, live, and play is a major understatement – the cloud is now a critical element of tech infrastructure. However, what underlies these outages is often a mystery. That’s why I was intrigued by a recent webcast from ThousandEyes, which looked under the covers at the major cloud outages of 2023.