The 11th annual Amazon Web Services re:Invent is now in the books. This was the first fully attended re:Invent since the pandemic — 2021 had a capped audience — and I was curious to see how well-attended the event would be. The “about re:Invent” post, written prior to the start of the show, claimed “over 50,000,” but I heard that it may have been as high as 70,000, which is at pre-pandemic levels.

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Five top takeaways from AWS re:Invent 2022

tech design background

This week the largest cloud computing vendor, AWS, is holding its 11th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around infrastructure.

Over the past few years, AWS has been offering a handful of SaaS services, one of which is its Connect contact center product, and the company announced several new capabilities to this solution.

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AWS Boosts AI for Connect Contact Center Product

One of the major focus areas for Amazon Web Services Inc.‘s 11th annual re:Invent conference this week is machine learning and artificial intelligence, and that focus comes as businesses are looking to use the technologies to analyze data and transform their organizations.

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AWS introduces AI Service Cards to improve responsible use of AI

Artificial intelligence promises to revolutionize almost all industries, but one of the use cases where it can have a significant impact is the slow and error-prone processing of medical images.

Yet AI in radiology hasn’t been broadly adopted because of the complexity of clinical workflows and the lack of industry standards. In fact, according to Nvidia Corp., 99% of medical imaging AI applications never make it to patients because they can’t be deployed at large scale.

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Nuance and Nvidia partner to improve medical imaging

Dialing customer service concept

Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution.

The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for contact centers, since customer experience is now the top brand differentiator and many customer interactions begin in the contact center.

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Dialpad adds agent empowerment to its portfolio of contact center AI capabilities