Thought Leader | Technology Consultant

ZKast

ZKast, is a thought leadership series where Zeus Kerravala interviews thought leaders from the technology community. To be a guest on ZKast, please contact Zeus Kerravala at zeus@zkresearch.com

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Thanks to Joe Rittenhouse, Co-CEO of Converged Technology Pros as he shares his thoughts from the recent Enterprise Connect 2025 event. We discuss the rapid adoption of #AI in contact centers. We note that while AI was initially overwhelming, it is now mainstream, particularly in agentic AI. Companies are shifting from legacy platforms to cloud-based solutions, focusing on efficiency and customer experience. Pricing models are evolving from per-seat to conversation-based metrics. Zoom's rapid development and RingCentral's AI receptionist were highlighted as innovative features. The conversation also touched on the commoditization of UC and the growing importance of contact centers in business operations.For more on Converged Technology Pros, please visit: https://www.ctpros.com/@ringcentral @Zoom @voipswami3021 #EC25

Zeus Kerravala 20.8K

2025 ZKast #52 with Joe Rittenhouse from Converged Technology Pros at Enterprise Connect 2025

Zeus Kerravala April 17, 2025 10:36 am

2025 ZKast #52 with Joe Rittenhouse from Converged Technology Pros at Enterprise Connect 2025

YouTube Video VVVYem05MHJBZjhUN3hIUDF6TEwtWkpnLlByTWdPVUZGdUFF

2025 ZKast #52 with Joe Rittenhouse from Converged Technology Pros at Enterprise Connect 2025

Zeus Kerravala 3.6K views April 17, 2025 10:36 am

In this #ZKast I interview Luis Domingo, CTO of @mitel about the company's innovation in UC (Unified Communications) and CX (Customer Experience). Mitel is focusing on #AI integration, particularly with their recent announcement of Mitel #CX and the Mitel Workflow Studio, which enables complex workflows with AI elements. They are also developing AI-driven headsets for hands-free use in retail and specialized devices for command and control in industries like banking and airlines. Mitel Labs is researching AI for healthcare, IoT, and AR/VR, aiming to provide purpose-built AI solutions to address specific customer needs.For more on Mitel, please see: https://www.mitel.com/

2025 ZKast #51 with Luis Domingos, CTO of Mitel from Enterprise Connect

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2025 ZKast #51 with Luis Domingos, CTO of Mitel from Enterprise Connect

Zeus Kerravala 4.7K views April 15, 2025 9:03 am

In this #ZKast I meet up with Shruti Koparkar, #AI Product Marketing and GTM Leader for @amazonwebservices at @NVIDIA #GTC25 Shruti highlighted the broad portfolio of AWS #AI compute solutions, emphasizing the deep partnership with NVIDIA, which has been ongoing for over 14 years. She noted the success of AWS in hosting NVIDIA workloads. Shruti detailed the integration of AWS services like SageMaker AI and Hyper Pod and with NVIDIA's NIMS and Run.ai for efficient AI model training and inference. She also discussed the importance of security, cost optimization, and domain-specific expertise in transitioning from AI pilots to production. Examples included Adobe's self-built AI pipeline and Lonely Planet's use of Amazon Bedrock for cost-effective content generation.For more on AWS and NVIDIA visit:https://aws.amazon.com/nvidia/

2025 ZKast #50 with Shruti Koparkar from Amazon Web Services and NVIDIA GTC 2025

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2025 ZKast #50 with Shruti Koparkar from Amazon Web Services and NVIDIA GTC 2025

Zeus Kerravala 19.4K views April 11, 2025 10:22 am

At #EC25, I sat down with Snorre Kjesbu, SVP and GM of Devices and @webexsuite at @Cisco. Kjesbu discusses the integration of Webex with Cisco's broader offerings, emphasizing the unique combination of contact center, meeting, and calling platforms supported by #AI. He highlights the importance of network visibility with tools like @ThousandEyes and Control Hub, enabling better manageability and scalability. Snorre also touches on the growing adoption of cloud calling, the role of AI in improving IT operations, and the evolving relationship between Cisco and Microsoft, focusing on interoperability.

2025 ZKast #49 with Snorre Kjesbu of Cisco at Enterprise Connect 2025

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2025 ZKast #49 with Snorre Kjesbu of Cisco at Enterprise Connect 2025

Zeus Kerravala 11.5K views April 10, 2025 3:25 pm

In this #Zkast, I meet with DD Dasgputa from @equinix at @NVIDIA #GTC25 event. DD discusses the cautious optimism among customers regarding #AI, noting a shift from hyperscalers to enterprises. Equinix's "Instant AI" service targets enterprises lacking expertise, leveraging their 26 years of data center experience and managing NVIDIA DGX stacks. Equinix's data centers, designed with advanced power and cooling systems, connect 40% of public cloud onramps. Aaron Delp provides a live demo demonstrating creating a global edge network in minutes, highlighting Equinix's ease of use and extensive interconnectivity.For more on Equinix see: https://www.equinix.com/For more on the Nvidia - Equinix partnership, please visit:https://www.equinix.com/partners/nvidia

2025 ZKast #48 with DD Dasgupta and Aaron Delp from Equinix at NVIDIA GTC 2025

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2025 ZKast #48 with DD Dasgupta and Aaron Delp from Equinix at NVIDIA GTC 2025

Zeus Kerravala 13.2K views April 9, 2025 1:38 pm

In this #ZKast, I meet with Lorrissa Horton, CEO of #AI company, Sumer Sports. We discuss the company's innovative approach to sports analytics at the MIT Sloan Sports Analytics Conference. Sumer Sports uses AI and human evaluators to assess player performance at the frame level, providing detailed insights beyond traditional snap-level analysis. The company differentiates by combining subjective and objective data, focusing on all 22 players per play, and predicting outcomes every 10th of a second. They target GMs, scouts, and coaches, with 13 NFL teams and growing interest. Sumer Sports aims to democratize access to expert insights, benefiting both professional and casual fans, and plans to expand to high school and college levels.For more on Sumer Sports, see: https://sumersports.com/

2025 ZKast #47 with Lorrissa Horton, CEO of Sumer Sports from MIT Sloan Sports Conference

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2025 ZKast #47 with Lorrissa Horton, CEO of Sumer Sports from MIT Sloan Sports Conference

Zeus Kerravala 9.3K views April 8, 2025 9:31 pm

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Real-Time, Recorded

The Heard is a weekly talk/chat format where Dave Michels and Zeus Kerravala discuss current topics in enterprise communications.

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Dave and Zeus discuss NICE Interactions and Five9.

Real-Time, Recorded 178

RealTime Recorded: CCaaS June

Real-Time, Recorded June 28, 2024 10:57 pm

RealTime Recorded: CCaaS June

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RealTime Recorded: CCaaS June

Real-Time, Recorded 18 views June 28, 2024 10:57 pm

Dave and Zeus provide updates on 5 recent events: #MWC24, #8x8AnalystSummit, #RingCentralAnalystSummit, #HPAmplify, #Five9AnalystSummit.00:00 Intro00:55 MWC4:55 RingCentral Summit7:40 8x8 Summit13:25 HP Amplify.18:44 Five9 Analyst Summit25:25 EC24 Upcoming27:55 NVidia and AI

Real TIme Recorded Q124 Events

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Real TIme Recorded Q124 Events

Real-Time, Recorded 2.1K views March 19, 2024 7:14 am

Dave and Zeus discuss recent earnings reports in enterprise comms.

Real-Time, Recorded Earnings Reports

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Real-Time, Recorded Earnings Reports

Real-Time, Recorded 41 views February 24, 2024 2:57 am

Real-Time, Recorded - AI

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Real-Time, Recorded - AI

Real-Time, Recorded 130 views January 3, 2024 11:34 pm

Real-Time, Recorded! Zoomtopia 2023

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Real-Time, Recorded! Zoomtopia 2023

Real-Time, Recorded 50 views October 4, 2023 10:42 pm

Dave and Zeus discuss the Zoom Analyst event #ZoomPerspective23.

Real-Time, Recorded Zoom Perspectives 23

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Real-Time, Recorded Zoom Perspectives 23

Real-Time, Recorded 26 views August 8, 2023 6:02 am

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Videos

ZKast

2025 ZKast #52 with Joe Rittenhouse from Converged Technology Pros at Enterprise Connect 2025

Real-Time, Recorded

RealTime Recorded: CCaaS June