Thought Leader | Technology Consultant

ZKast

ZKast, is a thought leadership series where Zeus Kerravala interviews thought leaders from the technology community. To be a guest on ZKast, please contact Zeus Kerravala at zeus@zkresearch.com

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Zeus Kerravala 27K

2026 ZKast #37 - Retail AI in Action: A Tour of the AWS Booth at NRF 2026

Zeus Kerravala March 6, 2026 5:38 pm

2026 ZKast #37 - Retail AI in Action: A Tour of the AWS Booth at NRF 2026

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2026 ZKast #37 - Retail AI in Action: A Tour of the AWS Booth at NRF 2026

Zeus Kerravala 29K views March 6, 2026 5:38 pm

Are you tired of the "AI fairy tales" and empty hype dominating today's trade shows? In this episode of Talking Tech with CT Pros, I’m joined by Chris Frey to strip away the buzzwords and take a hard look at the reality of AI in the enterprise.We discuss why so many ambitious AI projects "die in the cradle"—from disjointed customer experiences to the dangerous lack of executive sponsorship—and how to pivot from chasing shiny demos to delivering real business outcomes.Key Takeaways from This Episode:The "Magic Bean" Fallacy: Why expecting AI to fix everything without clean data and clear intent is a recipe for failure.Building Your Buying Team: Why you need executive sponsorship, finance, and procurement involved from day one.Vendor Selection: How to distinguish between pure-play tools (like Cognigy), ecosystem plays (Zoom), and turnkey solutions (RingCentral).The Tipping Point: When and why your customers (and your internal teams) will move from skepticism to trusting virtual agents.Interoperability: The hurdle the industry still needs to clear to prevent "walled garden" fatigue.Links & ResourcesConnect with Chris Frey & CT Pros: https://www.ctpros.com/

2026 ZKast #36 - AI Reality Check: Why Projects Fail & How to Build Your Team | Talking Tech CT Pros

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2026 ZKast #36 - AI Reality Check: Why Projects Fail & How to Build Your Team | Talking Tech CT Pros

Zeus Kerravala 25.7K views March 5, 2026 7:27 pm

2026 ZKast #35 - Cybersecurity in a Contested World: Insights from Davos 2026 with Zscaler

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2026 ZKast #35 - Cybersecurity in a Contested World: Insights from Davos 2026 with Zscaler

Zeus Kerravala 26.2K views February 28, 2026 1:23 pm

2026 ZKast #34 - Is Retail the New Stadium? The Future of Connected Retail | NRF2026 Extreme

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2026 ZKast #34 - Is Retail the New Stadium? The Future of Connected Retail | NRF2026 Extreme

Zeus Kerravala 25K views February 28, 2026 1:00 pm

How is RingCentral driving 3x AI sales growth? It’s not about the tech—it's about the outcomes. Zeus Kerravala (ZK Research) and Carson Hostetter (RingCentral) discuss the future of Unified Communications and Customer Experience.Learn how AI is being used to capture "dark data" from voice calls, integrate 17+ different systems into a single pane of glass, and provide a 360-degree view of the customer across social, text, and voice.Watch to learn:How a top-three insurance carrier is assisting 40,000 agents with AI.Why "Average Handle Time" is a trap and what you should measure instead.The importance of an open ecosystem: Integrating with CRMs, EHRs, and Hyperscalers.Carson’s "Sensei" advice for CEOs looking to implement AI today.@ringcentral

2026 ZKast #33 - RingCentral CX & AI: Moving from Workflow Automation to Real Business Outcomes

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2026 ZKast #33 - RingCentral CX & AI: Moving from Workflow Automation to Real Business Outcomes

Zeus Kerravala 26.5K views February 26, 2026 9:57 am

The mental health crisis in Colorado is staggering, but one founder is using AI to fight back.In this episode of ZKast, Zeus Kerravala sits down with Liesl Perez, Co-Founder and Chief Growth Officer of Axis Integrated Mental Health, from the RingCentral Revenue Kickoff (RKO) in Denver.Liesl shares her deeply personal journey from a 20-year marketing career to launching a mental health clinic after experiencing the "meltdown" of the current system firsthand. They discuss how Colorado ranks near the bottom in mental health prevalence and how the "tedium" of insurance paperwork is driving providers away from patient care.In this episode, we cover:The ROI of AI: How implementing RingCentral’s AI Receptionist (RingCentral Rise/Air) is projected to add $1.7M in revenue by capturing missed calls.Human-Centric Tech: Why AI isn't replacing therapists, but rather "unlocking their freedom" by automating charting and scheduling.Scaling Impact: Why Liesl was awarded the AI Changemaker Award and how she’s helping other clinics scale to meet the needs of over 280,000 adults struggling with suicidal ideation.The "Switchboard vs. Reception" Distinction: How AI provides intelligent routing that improves patient experience and employee satisfaction.About Our Guest:Liesl Perez is the Co-Founder and CGO of Axis Integrated Mental Health. Her clinic combines therapy, psychiatry, and advanced treatments like TMS and Spravato under one roof, while operating one of the largest pro bono programs in the state.Connect with ZK Research:To learn more and Axis Integrated Mental Health, visit: https://axismh.com/For more on RingCentral: https://ringcentral.comVisit ZK Research: https://zkresearch.com/#MentalHealth #AI #HealthcareTech #RingCentral #GenerativeAI #Telehealth #Zkast #ZKResearch #HealthIT

2026 ZKast #32 - How AI Saved This Mental Health Clinic $1.7M and Thousands of Lives | RingCentral

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2026 ZKast #32 - How AI Saved This Mental Health Clinic $1.7M and Thousands of Lives | RingCentral

Zeus Kerravala 22.7K views February 24, 2026 5:26 pm

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Real-Time, Recorded

The Heard is a weekly talk/chat format where Dave Michels and Zeus Kerravala discuss current topics in enterprise communications.

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Dave and Zeus discuss NICE Interactions and Five9.

Real-Time, Recorded 171

RealTime Recorded: CCaaS June

Real-Time, Recorded June 28, 2024 10:57 pm

RealTime Recorded: CCaaS June

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RealTime Recorded: CCaaS June

Real-Time, Recorded 19 views June 28, 2024 10:57 pm

Dave and Zeus provide updates on 5 recent events: #MWC24, #8x8AnalystSummit, #RingCentralAnalystSummit, #HPAmplify, #Five9AnalystSummit.00:00 Intro00:55 MWC4:55 RingCentral Summit7:40 8x8 Summit13:25 HP Amplify.18:44 Five9 Analyst Summit25:25 EC24 Upcoming27:55 NVidia and AI

Real TIme Recorded Q124 Events

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Real TIme Recorded Q124 Events

Real-Time, Recorded 2.1K views March 19, 2024 7:14 am

Dave and Zeus discuss recent earnings reports in enterprise comms.

Real-Time, Recorded Earnings Reports

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Real-Time, Recorded Earnings Reports

Real-Time, Recorded 41 views February 24, 2024 2:57 am

Real-Time, Recorded - AI

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Real-Time, Recorded - AI

Real-Time, Recorded 131 views January 3, 2024 11:34 pm

Real-Time, Recorded! Zoomtopia 2023

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Real-Time, Recorded! Zoomtopia 2023

Real-Time, Recorded 50 views October 4, 2023 10:42 pm

Dave and Zeus discuss the Zoom Analyst event #ZoomPerspective23.

Real-Time, Recorded Zoom Perspectives 23

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Real-Time, Recorded Zoom Perspectives 23

Real-Time, Recorded 26 views August 8, 2023 6:02 am

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Videos

ZKast

2026 ZKast #37 - Retail AI in Action: A Tour of the AWS Booth at NRF 2026

Real-Time, Recorded

RealTime Recorded: CCaaS June