The communications industry’s largest show, Enterprise Connect, is being held this week in Orlando, Fl. At the event, Amazon Web Services (AWS) announced its new Amazon Chime SDK call analytics, which are a set of capabilities that simplify and lower the cost of recording and generating insights into real time audio calls.
Ahead of the MWC 2023 conference next week in Barcelona, Amazon Web Services today announced two new offerings to help telecommunications companies modernize their networks.
Years ago, the value chain for business services was clear. Telcos provided network services, software vendors offered applications, compute companies took care of servers and so on. The rise of cloud has blurred the lines and there is perhaps no industry that has been more disrupted than telecom. Over-the-top services, the cloud companies and other trends has relegated the telcos to being the “pipes” with little ability to differentiate one’s self.
The 11th annual Amazon Web Services re:Invent is now in the books. This was the first fully attended re:Invent since the pandemic — 2021 had a capped audience — and I was curious to see how well-attended the event would be. The “about re:Invent” post, written prior to the start of the show, claimed “over 50,000,” but I heard that it may have been as high as 70,000, which is at pre-pandemic levels.
This week the largest cloud computing vendor, AWS, is holding its 11th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around infrastructure.
Over the past few years, AWS has been offering a handful of SaaS services, one of which is its Connect contact center product, and the company announced several new capabilities to this solution.
One of the major focus areas for Amazon Web Services Inc.‘s 11th annual re:Invent conference this week is machine learning and artificial intelligence, and that focus comes as businesses are looking to use the technologies to analyze data and transform their organizations.