Digital transformation (DX) looks different for every company, but in essence, it involves integrating digital technologies into all areas of the business.

The key to DX is to drive fundamental change and transform how a company operates. Newgen Software recently surveyed 300 senior business and IT leaders in large enterprises around the world to understand where they are currently in their DX journey. The findings were published in Newgen’s 2022 State of Digital Transformation Research.

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Study: Digital Transformation Is Ubiquitous Yet Challenges Remain

Zoomtopia is back – this year in person – and so much has changed since the last time Zoom held a non-virtual user event.

In 2019, Zoom was primarily a video meeting company that focused largely on consumers and small businesses. That year, Zoom did $331M in revenue. The pandemic caused the use of Zoom to explode and it became integrated into our personal and professional lives.

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Zoomtopia Highlights: Zoom Zooming into Email and Calendar

ForgeRock Intelligent Access Trees Simplifies Access Management

Customer experience (CX) is now the top brand differentiator and outweighs price, product quality and all other factors. An interesting data point from ZK Research is that last year two-thirds of millennials changed loyalties to a brand because of a single bad experience.

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Dialpad Brings Enhanced AI to the Contact Center

Zoom’s sixth annual user conference, Zoomtopia, is a hybrid event this year. It will take place virtually and in-person in San Jose, California, on Nov. 8-9. Given the rise of Zoom as a tool to enable us to work remotely and now in a hybrid manner, one could argue that this is the most important Zoomtopia held to date.

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What to Expect When You’re Expecting: Zoomtopia 2022

Keysight Technologies, a manufacturer of network packet brokers (NPB) and a provider of solutions to improve network visibility and security, recently announced a pair of 400 Gig products.

Packet brokers intelligently move traffic to the various security and monitoring tools that required network information. Without an NPB, all data is sent to all devices, which requires a product like a firewall to pre-process data before analyzing it. Given the cost of these devices, this might be the costliest way to deploy security and management tools.

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Keysight Unveils 400-Gig Packet Brokers to Boost Network Security