The infusion of artificial intelligence (AI) into everything is literally changing our lives on a day-to-day basis. People use speech interfaces, purchase items based on recommendations, and sign into phones with facial recognition routinely because it makes their lives easier.
Juniper Networks today announced several new features and products that bolster its AI-driven networking capabilities. The company has extended its Mist technology to operate across the wired network, data center and, most recently, SD-WAN.
At its recent Zenith Live event, security services edge (SSE) market leader Zscaler released several new capabilities in its security platform designed for organizations that want to adopt zero trust in the cloud and manage risk from cyberthreats. The news comes as Zscaler also expands its relationship with Amazon Web Services (AWS) to provide a unified solution for organizations moving to the cloud.
It’s been nearly three years since cloud titan, Amazon Web Services (AWS) jumped into the contact center space when it announced its Amazon Connect cloud contact center solution. The company is a late entrant in the space, which normally spells doom for any company because once a market is mature, it’s hard to disrupt. AWS promised to be different and use artificial intelligence (AI) to take contact centers in an entirely different direction.
Identity and access management (IAM) provider ForgeRock recently held its annual IDLive conference in Austin, Texas. One of the most compelling sessions involved ForgeRock CTO Eve Maler, who discussed the future of IAM and how it’s now being heavily infused with artificial intelligence (AI) to make it more effective.