Companies and governments around the world are coming together to develop sustainability policies, goals, and commitments. According to a 2022 Gartner survey, 87 percent of business leaders are expected to invest more in sustainability over the next two years. Business leaders see sustainability as an investment that protects their organization from disruption, while also creating new values and business growth opportunities.
The proliferation and importance of data in our daily lives is driving the need for digital trust. On the enterprise side, the increase in connected devices, a greater threat surface and concerns over cybersecurity are the main reasons why organizations are looking for ways to safeguard their online business processes and interactions.
Digital transformation (DX) looks different for every company, but in essence, it involves integrating digital technologies into all areas of the business.
The key to DX is to drive fundamental change and transform how a company operates. Newgen Software recently surveyed 300 senior business and IT leaders in large enterprises around the world to understand where they are currently in their DX journey. The findings were published in Newgen’s 2022 State of Digital Transformation Research.
Complexity in enterprise expense streams is growing exponentially every year and much of it has to do with telecom, mobile, and cloud.
On the fixed side, going to multiprotocol label switching (MPLS) and software-defined wide area networking (SD-WAN) is a major transition. Applications have moved from on-prem to the cloud and workers have moved to a hybrid model, which increases the amount of broadband and mobile being consumed. The technology needs to be managed, processed, and controlled by teams with specialized skills – which adds still more costs.
Arizona-based Liveops is a contact center-as-a-service (CCaaS) provider that provides agent services for several industries, including insurance, retail and health services. The company was launched 20 years ago in the gig economy and maintains a large work-from-home workforce with more than 25,000 independent agents who provide contact center services to businesses of all sizes. The company has grown rapidly and provides services to many name brand companies across the US.