Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial intelligence is now in full swing with all vendors that work in the contact center ecosystem.
HP Inc. unveiled its new Dimension product with Google Beam at this week’s InfoComm with a goal of transforming how people collaborate in this new world of work where remote employees are the norm. The joint product looks to address the growing problem of creating human connections with a distributed workforce.
As zero-trust security vendor Zscaler Inc. held its user event, Zenith Live, this week in Las Vegas, Chief Executive Jay Chaudhry sought to shift the company’s traditional narrative. In his Tuesday keynote, rather than focus on Zscaler as a replacement for virtual private networks and firewalls — though that was clearly articulated as well — Chaudhry (pictured) emphasized how zero trust everywhere could unlock the potential of artificial intelligence.
Fabrix.ai Inc., previously known as CloudFabrix, has evolved from focusing on providing a data-driven artificial intelligence operations platform to now offering an agentic platform for information technology operations. The Fabrix.ai platform delivers a purpose-built agentic AI operational intelligence platform that enables enterprise users to streamline IT operations use cases, make better decisions more quickly and successfully accelerate digital transformation.
Extreme Networks Inc. is holding its user event, Extreme Connect 2025 this week in Paris — a fitting city for the event as it’s home to many customers of Extreme, including the Musee d’Orsay and Charles De Gaulle Airport. The cloud networking provider used the event to announce several new products that focused on making the network simpler to deploy and easier to manage.