CX start-up Zingly recently announced a suite of AI solutions for banking, financial services, and insurance (BFS) institutions that underscore AI’s increasing role in enhancing operational efficiency and revenue growth through personalized customer engagement in a complex and highly regulated sector. The solution should enable institutions to deliver personalized customer experiences while ensuring compliance with industry regulations.
This week, Amazon Web Services (AWS) launched enhanced capabilities for its artificial intelligence (AI)-powered assistant, Amazon Q in Connect, making it easier for contact centers to provide custom and personalized customer service. With the latest update, contact centers can configure the assistant’s responses to match their company’s brand and guidelines. This includes adjusting tone and language, as well as providing predefined replies.
The collaborative workplace vendor is integrating productivity-enhancing AI workflows across multiple offerings, all with the intent to save users’ time. I recently attended a pre-briefing on Zoomtopia, the Zoom conference taking place from October 9-10, in San Jose. The briefing highlighted the announcements, innovations, and product developments that the company will unveil this week.
Bandwidth recently held its first-ever customer and analyst event, Reverb24, at its headquarters in Raleigh, NC. Bandwidth is an interesting company because its platform powers most UCaaS / CCaaS industry. Most mainstream providers use its Communications Cloud, including Zoom, Webex, Five9, Nice, and others.
From one vertical to the next and across the globe, corporate decision makers are huddling up over how best to protect their people from the coronavirus disease, COVID-19. Many have curtailed or restricted travel, and others have broadened the scope of their work-at-home programs as fear over the pandemic spreads. Use of video meeting services, which had already been on an upward trend at businesses looking to create more collaborative and engaged workforces, has skyrocketed.