This week, RingCentral announced its Q4 fiscal year 2023 results, the first results after Vlad Shmunis retook the captain’s chair of the Starship RingCentral. On Tuesday, February 20th, the company delivered results that were in line with Street expectations. RingCentral posted revenue of $571 million, which was $1 million above analysts’ consensus.

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What RingCentral’s Earnings Say About Its Expansion Plans

The EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news surrounding innovation, and this year was no different.

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Sustainability and Artificial Intelligence highlight Webex Innovation at Cisco Live EMEA 2024

Amazon Web Services (AWS) was certainly a late entrant into the CCaaS space. Early in the 2010s, Five9, Talkdesk and NICE were defining the space, but AWS had yet to raise its flag. In reality, Amazon had a highly scalable, homegrown contact center, which it used internally for the Amazon.com business and it took that product and made it customer facing.

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AWS Beefs up Amazon Connect with Advanced Features

Cropped shot of an unrecognizable businessman standing alone in the office and using his cellphone to text.

In the past few years, we’ve lived through a messaging renaissance, a reformation, and a restructure. For 2024, Brad Roldan, GM/VP of Product, Programmable Messaging at communications platform provider Bandwidth, what’s to come this year is summed up in his introduction to the company’s 2024 State of Messaging report:

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Bandwidth Messaging Survey Has Meaningful Messages for Customer Experience