The news keeps rolling in from Enterprise Connect. This week Five9 announced a solution it hopes will help organizations customize common generative AI models for the contact center. Last week, Five9 conducted a pre-briefing with three Five9 executives, including Matt McGinnis, vice president of product, industry, and solution marketing; Sarika Prasad, senior manager of product marketing for AI and automation; and Jonathan Rosenberg, CTO and Head of AI.
This week, at Enterprise Connect, Intermedia announced it has launched Intermedia Healthcare Solutions, which aims to provide cloud technology and AI for healthcare communications and collaboration. Prior to Enterprise Connect, Mark Sher, SVP of product marketing, and Robert Oscanyan, senior director of product marketing, prebriefed me to discuss the solution.
At Enterprise Connect, Zoom made several announcements to bolster its workplace collaboration platform. Looking to incorporate AI into its product lineup, the company announced Zoom Workplace, an AI-powered collaboration platform, and expansions of its AI Companion to support teamwork. The company also says it has freshened up the look of the Zoom app and enhanced Zoom Contact Center, including features aimed at empowering agents.
As part of its Enterprise Connect 2024 (EC24) activities, Cisco announced several new devices that can aid companies in their quest to get people back in the office. The company also released the findings of a recent hybrid work study. Before EC24, Cisco held a pre-briefing with Webex GM Javed Khan and other Webex leaders.
Cloud-based communications provider 8×8 launched a new offering called 8×8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center environment. The platform combines 8×8’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) capabilities in a user-friendly format.