Zoomtopia 2022 is now in the books, and it was nice to see the event run in a hybrid format with an in-person component after two years of being virtual only. Beyond the return of an in-person event, it’s hard to overstate just how much has changed with Zoom since 2019, the date of the last in-person Zoomtopia. The company closed its fiscal 2019 with $540 million in revenue and was a video-only company. Today, its revenue is a shade over $4 billion, and it has expanded its products to include phone, contact center, events, webinars, and more services.
The GITEX Global show was held in Dubai from October 16-20, 2022, and as per usual, the communications provider Avaya used the event to highlight their latest and greatest innovations. Avaya has been using the phrase “Experiences That Matter” to describe its value proposition. Today, businesses compete based on customer and employee experience and unified communications and contact center systems, both of which Avaya is a key vendor in, plays an important role in facilitating new experiences.
This week, Cisco is holding its virtual WebexOne event. And like in past years, the company is using the event to show off its many new innovations and products while highlighting what it has delivered in the past year.
Looking at the bigger workplace picture, the pandemic shifted collaboration tools from being a nice-to-have to a must-have technology for workers. The collaboration industry is also at the front end of transitioning from remote work to hybrid work, which created some significantly different challenges for businesses. Remote work is about creating an excellent experience in one location, whereas hybrid work demands a great and consistent experience across locations. This enables users to work seamlessly, regardless of if they are working at home, on the road, or in the office.
RingCentral recently surveyed 350 business leaders and technology decision-makers to get a sense of the state of enterprise communications. While enterprise messaging and video usage have increased significantly over the years, RingCentral’s data shows telephony continues to be the preferred mode of communication.
Last week, Box held its BoxWorks 2022 event in a virtual format. Box also ran an analyst summit in parallel with BoxWorks, which was kicked off by CEO Aaron Levie.
His keynote started predictably by addressing the change in work style from hybrid work, but he did so through the lens of content. He set the stage nicely by laying out how much work has changed—people shifted from working with local teams to collaborating with a wide network of people, digital processes no longer augments work but is at the core of work, data is scattered everywhere and that automation, if done right, enables us to work better.