This week, Avaya and the International Avaya Users Group (IAUG) are holding the annual Engage user event in Denver, CO. The conference brings Avaya stakeholders such as customers, resellers, partners, and anyone who wants to learn about the latest and greatest in Avaya innovation. Historically, Avaya has used the event to launch “big news.” So far, Engage 2024 is no different as Avaya and RingCentral announced an expansion to their strategic relationship.
This past week, Avaya held its analyst summit in San Diego, CA. This was the first analyst event in several years. This event focused solely on providing an update to industry analysts, the first of its kind in several years. While much of the content was NDA, many broader themes are worth mentioning. Below are my top five thoughts from the 2024 Avaya Analyst Summit.
The news keeps rolling in from Enterprise Connect. This week Five9 announced a solution it hopes will help organizations customize common generative AI models for the contact center. Last week, Five9 conducted a pre-briefing with three Five9 executives, including Matt McGinnis, vice president of product, industry, and solution marketing; Sarika Prasad, senior manager of product marketing for AI and automation; and Jonathan Rosenberg, CTO and Head of AI.
This week, at Enterprise Connect, Intermedia announced it has launched Intermedia Healthcare Solutions, which aims to provide cloud technology and AI for healthcare communications and collaboration. Prior to Enterprise Connect, Mark Sher, SVP of product marketing, and Robert Oscanyan, senior director of product marketing, prebriefed me to discuss the solution.
At Enterprise Connect, Zoom made several announcements to bolster its workplace collaboration platform. Looking to incorporate AI into its product lineup, the company announced Zoom Workplace, an AI-powered collaboration platform, and expansions of its AI Companion to support teamwork. The company also says it has freshened up the look of the Zoom app and enhanced Zoom Contact Center, including features aimed at empowering agents.