We’ve been talking about the autonomous enterprise for many years now. Especially in the wake of all the AI hype, the idea that an enterprise can be put on autopilot and run itself is still bandied about. But what is happening to enable that? I recently sat down with Shailesh Manjrekar, CMO at CloudFabrix, about his company’s partnership with Cisco.
Recently, Cisco held a Tech Talk focused on Cisco’s Silicon One and how the company believes you can converge a network without compromising security, performance, and manageability. The discussion also shed light on how Cisco is dealing with the rise of AI and the role of the network.
For years, mobile employees have been a significant portion of the workforce. Since the start of the pandemic in 2020, the move to hybrid (or flexible) work has significantly increased the number of mobile workers—and we’re not looking back.
Artificial intelligence (AI) can potentially transform networking, where the operational model has largely remained static for decades, but AI needs to be native in the network versus an overlay. The difference between AI-driven and AI-native networks is fundamentally about integrating AI into the system’s architecture.
Agent churn is something that has plagued the contact center industry for decades. Average churn is reportedly in the 45% range, creating havoc inside business call centers. Every time an agent leaves, there are training and other issues that cost businesses millions of dollars.