The work-from-home period of the COVID-19 pandemic shifted collaboration tools from being a “nice-to-have” to a critical business application. The winding down of the pandemic has caused businesses to question whether they still need collaboration applications.
Earlier this year, I interviewed Jonathan Guy, VP of Engineering for RF Code regarding its new Sentry product, which promises to make management of remote locations easier.
After being briefed on the product, I decided to have the company send me a Sentry device and try it out myself. As a former IT pro, I’m familiar with the challenges that companies have when they need to manage locations with no local IT staff.
The concept of DevSecOps is simple: By integrating security into the DevOps process, businesses introduce security earlier in the software development lifecycle, enabling cyber protection to “shift left,” reducing risks and eliminating costly rework.
Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution.
The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for contact centers, since customer experience is now the top brand differentiator and many customer interactions begin in the contact center.
Communications provider Mitel has made it a strategic priority to focus on customer lifecycle management (CLM) principles to ensure its customers are getting full value from their investments in its technology.
For Mitel, this is a key initiative as CLM in unified communication (UC) is important in making sure customers are maximizing business value and, at the same time, future proofing themselves. Hybrid work has shifted UC requirements in favor of collaboration platforms that connect people who are dispersed across many remote locations.