Customer experience (CX) is now the top brand differentiator and outweighs price, product quality and all other factors. An interesting data point from ZK Research is that last year two-thirds of millennials changed loyalties to a brand because of a single bad experience.
Cisco Systems Inc. held its annual Partner Summit this week in Las Vegas, bringing together thousands of global partners to exchange ideas and learn about the networking giant’s most recent innovations. Cisco has one of the largest and most diverse partner ecosystems in the information technology industry, with about 90% of the company’s revenue flowing through its partners from more than 150 countries.
Healthcare professionals use electronic medical record (EMR) systems to keep track of billing, manage patients, and maintain records of medications. However, physicians and nurses spend too much time daily inputting data into EMR systems.
Zoom’s sixth annual user conference, Zoomtopia, is a hybrid event this year. It will take place virtually and in-person in San Jose, California, on Nov. 8-9. Given the rise of Zoom as a tool to enable us to work remotely and now in a hybrid manner, one could argue that this is the most important Zoomtopia held to date.
The GITEX Global show was held in Dubai from October 16-20, 2022, and as per usual, the communications provider Avaya used the event to highlight their latest and greatest innovations. Avaya has been using the phrase “Experiences That Matter” to describe its value proposition. Today, businesses compete based on customer and employee experience and unified communications and contact center systems, both of which Avaya is a key vendor in, plays an important role in facilitating new experiences.