This week the largest cloud computing vendor, AWS, is holding its 11th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around infrastructure.
Over the past few years, AWS has been offering a handful of SaaS services, one of which is its Connect contact center product, and the company announced several new capabilities to this solution.
Start-up Uniphore has announced its Q for Sales product, which brings the benefits of conversational artificial intelligence (AI) to enterprise sales organizations.
Conversational AI is a hot topic but has primarily been applied to contact centers, where the technology has been focused on dissecting chatbot interactions between businesses and consumers. This has been the “low hanging fruit” for the conversational AI industry yet it’s just scratching the surface of what’s possible.