Market researcher Gartner Inc. released its 2023 Magic Quadrant for Security Service Edge earlier this month, shining a light on the leaders, and laggards, in the growing cybersecurity segment.
Tag: Zeus Kerravala
Cloud communications provider Dialpad Inc. has announced a number of new generative artificial intelligence features for its AI-powered Customer Intelligence Platform.
AI was the hot topic at the recent Enterprise Connect event and I certainly expect it to remain that way in the communications industry for the foreseeable future.
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Dialpad infuses more AI into its customer intelligence platform
I recently had the opportunity to visit Cisco Systems Inc.’s newly opened Atlanta office, and the space, similar to what the company did with its New York Penn1 location, has been designed for the needs of hybrid work, a huge topic of conversation at the recent Enterprise Connect 2023 event.
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Cisco’s new Atlanta offices aimed at addressing the workforce of the future
I’m a relatively new Adobe Inc. watcher, but given the trends toward digital customer experience getting infused with artificial intelligence, I felt now was the time to dedicate some energy to one of the more important CX vendors. That’s why I recently attended my first Adobe Summit.
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Adobe shows off better product integration, but should evolve into a true platform
For customers of security provider Fortinet Inc., its annual Accelerate user event this week in Orlando, Florida, is an important event because it typically includes new products as well as updates to existing products — and the 2023 version of Accelerate held true to that expectation.