Tag: Customer Experience

Connecting the front line: How 8×8 Pulse and Resolve fix corporate blind spots

Enterprise software architecture has long suffered from what can be called an “integration tax.” When an organization deploys a communications platform, it rarely stops at the basic functions, such as calling and messaging. To extract operational value, it must overlay data analytics layers, emergency notification systems and context-matching engines. Each addition introduces architectural complexity, data egress liabilities and synchronization latency. This week communications provider 8×8 expanded its AI tool suite.

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Connecting the front line: How 8×8 Pulse and Resolve fix corporate blind spots

Mitel CX solves the sovereign cloud problem for communications

Sovereign cloud discussions have been a core part of artificial intelligence and infrastructure conversations for the past few years and are now critical to communications. Historically, the communications sector has been a late adopter of technology trends due to the mission-critical nature of its operations. However, given that customer service is one of the “low-hanging fruit” use cases for AI, the sovereign cloud conversation has come to communications.

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Mitel CX solves the sovereign cloud problem for communications

RingCentral raises the CX bar with branded messaging, AI and embedded Teams calling

Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a brand. Today, it starts much earlier because every interaction across the channels customers use every day matters. Text, voice and messaging are no longer just “pipes” for getting a message from point A to point B. They’re now the primary mechanism through which trust is built or eroded in seconds.

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RingCentral raises the CX bar with branded messaging, AI and embedded Teams calling

TeKnowledge partners with Genesys to simplify the journey to AI-enabled CX

Unless you’ve been sleeping under a rock, it should be obvious that artificial intelligence is all the rage. Though there are many use cases and industries that AI could affect, customer experience, CX for short, is considered by many to be the low-hanging fruit of AI. However, the potential for AI to enable CX solutions is fraught with high risk and high reward.

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TeKnowledge partners with Genesys to simplify the journey to AI-enabled CX

Mitel brings AI to its multicloud contact experience offering

Communications provider Mitel Networks Corp. today is rolling out a new artificial intelligence-powered customer experience platform to help businesses optimize customer interactions by integrating with existing communication tools.

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Mitel brings AI to its multicloud contact experience offering