Contact center market leader NICE Ltd. used the recent Enterprise Connect show to add to its artificial intelligence portfolio with the release of Enlighten XM (Experience Memory), which adds AI-infused contextual memory to the contact center.
Tag: Customer Experience
For the better part of the last decade, customer experience has ranked near or at the top of every information technology and business leader’s priority list. That’s because 90% of companies compete on CX, significantly up from 26% five years ago. Another interesting supporting data point from my research is that, in 2023, 71% of millennials admitted changing loyalties to a brand from a single bad experience.
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Contentsquare survey shows rising online frustration and falling traffic
Artificial intelligence is on the verge of a significant growth spurt in retail, according to a new report from Nvidia Corp. In conjunction with its NRF 2024 activities, Nvidia released its first “State of AI in Retail and CPG” report Tuesday. The study shows a bullish outlook for AI, with more than 60% of retailers saying they’ll increase AI infrastructure investments over the coming 18 months.
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Nvidia: AI fuels tech transformation for retail and consumer packaged goods
The GITEX Global show kicked off this week in Dubai. For those unfamiliar with the event, it is the largest enterprise tech show in the world, with hundreds of thousands of attendees spanning 41 halls across two venues. I have been looking forward to this show as the 2023 edition of GITEX theme is “AI in everything,” and I was hoping to see some strong use cases for the technology.
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At GITEX 2023, Avaya brings generative AI to the future of customer experience
Contentsquare, a provider of digital experience analytics, rolled out several notable new products and a design update for its Summer 2023 release recently annual flagship event, CX Circle London, focusing on helping organizations provide better customer experiences — both on the web and in-app.