
In a post-pandemic world, organizations are dealing with various challenges and strategic imperatives, whether it’s improving the customer experience (CX), boosting operational efficiencies, or automating business processes. These needs are driving investments in communications, collaboration, and contact center tools.
The most successful organizations have adopted an integrated communications platform approach, according to a panel of experts from 8×8, Oracle, and Frost & Sullivan, who recently hosted a webinar titled Three Strategies to Boost Customer and Employee Experience.