Sovereign cloud discussions have been a core part of artificial intelligence and infrastructure conversations for the past few years and are now critical to communications. Historically, the communications sector has been a late adopter of technology trends due to the mission-critical nature of its operations. However, given that customer service is one of the “low-hanging fruit” use cases for AI, the sovereign cloud conversation has come to communications.
After Bloomberg reported last week that Mitel Networks Corp. was preparing to file for Chapter 11, today the telecommunications company announced has done so, entering into an agreement with its senior lenders to optimize its capital structure and recapitalize its debt. In 2018, Searchlight Capital Partners took Mitel private and has been the majority shareholder since then.
Communications provider Mitel Networks Corp. today is rolling out a new artificial intelligence-powered customer experience platform to help businesses optimize customer interactions by integrating with existing communication tools.
The cloud industry is currently undergoing a significant sea change. The term “cloud” has been used to describe public cloud services. Over the past few years, buyers’ attitudes toward cloud services have noticed a notable change, with private and hybrid deployments rising. This trend isn’t limited to communications; it has been seen more broadly.
When Tarun Loomba became chief executive of Mitel Networks Inc. in 2021, the company made an interesting pivot. While the entire communications industry has been shifting to a software-as-a-service-based model, leveraging the public cloud, Mitel took a step back, looked at its strengths and the market, and decided to dedicate itself to serving customers via private or hybrid clouds.