For the better part of the last decade, customer experience has ranked near or at the top of every information technology and business leader’s priority list. That’s because 90% of companies compete on CX, significantly up from 26% five years ago. Another interesting supporting data point from my research is that, in 2023, 71% of millennials admitted changing loyalties to a brand from a single bad experience.

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Contentsquare survey shows rising online frustration and falling traffic

It has been a busy few days this week at WebexOne in Anaheim, where Cisco Systems Inc. revealed a number of new products and solutions for its conferencing and collaboration unit, including devices powered by Nvidia Corp.’s artificial intelligence engine.

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Innovation galore at WebexOne: This isn’t your father’s Webex

Credit: Zeus Kerravala

Collaboration services provider Zoom Video Communications Inc. held its annual user event, Zoomtopia, this week in its home city of San Jose, California.

This has become the event for the company to set its vision for the industry and launch new products. In 2022, Zoom used the conference to boldly launch its Mail and Calendar features within the Zoom client.

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Outside the 8½-by-11 box: Five thoughts from Zoomtopia 2023

Avaya LLC‘s and the International Avaya Users Group‘s annual Engage user conference in Orlando this week is the first major event for the business communications provider since it completed its financial restructuring.

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It’s go time for Avaya