Typing on laptop

Communications provider Mitel has made it a strategic priority to focus on customer lifecycle management (CLM) principles to ensure its customers are getting full value from their investments in its technology.

For Mitel, this is a key initiative as CLM in unified communication (UC) is important in making sure customers are maximizing business value and, at the same time, future proofing themselves. Hybrid work has shifted UC requirements in favor of collaboration platforms that connect people who are dispersed across many remote locations.

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Mitel Embraces CLM to Add Value to Communications

alan masarek

Earlier this month, communications provider Avaya Holdings Corp. pre-announced a significant earnings miss. In conjunction with that news, the company announced it was changing its chief executive officer.

Out was longtime CEO Jim Chirico, who was a strong operational type of leader. In is Alan Masarek (pictured), the person who revived Vonage from the ashes and through a series of strategic acquisitions set the company up to be purchased by Ericsson.

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New CEO Alan Masarek talks the future of Avaya

alan masarek

Communications systems provider Avaya Holdings Corp. today named Alan Masarek its next president and chief executive.

Masarek will join the company on Aug. 1, succeeding Jim Chirico, who will also resign his position on the board. Chirico has been with Avaya for 15 years, serving as the company’s CEO for the past five. Previous to that, he was Avaya’s chief operating officer and global sales leader.

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Avaya taps industry vet Alan Masarek as new CEO