Communications and the cloud have seemingly become synonymous. The pandemic-induced trend toward working from home prompted companies to adopt “as a service,” or UCaaS, solutions for collaboration.
This created a massive wave of deployments, and some industry observers began to believe that the on-premises opportunity, which includes private cloud, will no longer be viable.
Many predicted that the cloud would be the death knell for data centers. The use of public cloud services would make data centers obsolete – but that never came true.
In fact, the data center has never been more important. The enterprise is going through a data center Renaissance, where everything is moving to some kind of data center – whether it’s in a centralized public cloud, private cloud or edge location.
COVID-19 accelerated a buy-from-home economy, expanding the role of the contact center beyond customer support to building customer relationships. According to a new report released by Talkdesk, the majority of customer experience (CX) professionals believe their contact center is a main driver of customer loyalty.
It’s a well-known fact that Internet connectivity in high density environments like stadiums can be erratic and slow. Anyone who has been in airport, conference center, hotel, stadium, or other high-volume facility has experienced the pain of inconsistent Wi-Fi – the network works well one minute only to lag or stop the next.
Start-up Uniphore has announced its Q for Sales product, which brings the benefits of conversational artificial intelligence (AI) to enterprise sales organizations.
Conversational AI is a hot topic but has primarily been applied to contact centers, where the technology has been focused on dissecting chatbot interactions between businesses and consumers. This has been the “low hanging fruit” for the conversational AI industry yet it’s just scratching the surface of what’s possible.