I’ve talked to enough companies now to know that hybrid will be the most common work model moving forward. My research shows that 75% of users will continue to work from home at least one day a week, emphasizing digital tools, such as unified communications and collaboration (UCaaS) tools.
This week 8×8 Inc. held a financial and industry analyst event at the Nasdaq building in Times Square, and with a venue like that, one would expect something big. The company certainly delivered, going news-heavy today by loading up its product with several new artificial intelligence capabilities targeting customer experience improvement.
Communications and the cloud have seemingly become synonymous. The pandemic-induced trend toward working from home prompted companies to adopt “as a service,” or UCaaS, solutions for collaboration.
This created a massive wave of deployments, and some industry observers began to believe that the on-premises opportunity, which includes private cloud, will no longer be viable.