Tag: AI

Dialpad adds agent empowerment to its portfolio of contact center AI capabilities

Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution.

The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for contact centers, since customer experience is now the top brand differentiator and many customer interactions begin in the contact center.

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Dialpad adds agent empowerment to its portfolio of contact center AI capabilities

Avaya’s Karen Hardy on AI, Cloud, and Customer Experience

The pandemic has permanently changed the way people work, as well as the role that communication and collaboration technology plays in our lives. Clearly, the hybrid work model is here to stay post-pandemic. One vendor at the heart of this digital transformation is Avaya, whose roadmap for hybrid work involves an open platform that focuses on organizations’ current and future communication and collaboration needs.

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Avaya’s Karen Hardy on AI, Cloud, and Customer Experience

How Nvidia is helping telcos take advantage of artificial intelligence

The infusion of artificial intelligence (AI) into everything is literally changing our lives on a day-to-day basis. People use speech interfaces, purchase items based on recommendations, and sign into phones with facial recognition routinely because it makes their lives easier.

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How Nvidia is helping telcos take advantage of artificial intelligence

How Digital Twins Accelerate Software Testing

It’s only recently that digital twin technology has been implemented in software testing – and it’s offering some significant advantages.

The simplest definition of a digital twin is a virtual representation of an object or a system that uses real world data to create simulations, typically with the help of artificial intelligence and machine learning.

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How Digital Twins Accelerate Software Testing

Juniper Networks infuses AI to pump up automation capabilities

Juniper Networks today announced several new features and products that bolster its AI-driven networking capabilities. The company has extended its Mist technology to operate across the wired network, data center and, most recently, SD-WAN.

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Juniper Networks infuses AI to pump up automation capabilities