COVID-19 accelerated a buy-from-home economy, expanding the role of the contact center beyond customer support to building customer relationships. According to a new report released by Talkdesk, the majority of customer experience (CX) professionals believe their contact center is a main driver of customer loyalty.
It’s a well-known fact that Internet connectivity in high density environments like stadiums can be erratic and slow. Anyone who has been in airport, conference center, hotel, stadium, or other high-volume facility has experienced the pain of inconsistent Wi-Fi – the network works well one minute only to lag or stop the next.
Start-up Uniphore has announced its Q for Sales product, which brings the benefits of conversational artificial intelligence (AI) to enterprise sales organizations.
Conversational AI is a hot topic but has primarily been applied to contact centers, where the technology has been focused on dissecting chatbot interactions between businesses and consumers. This has been the “low hanging fruit” for the conversational AI industry yet it’s just scratching the surface of what’s possible.
There is perhaps no hotter current topic in networking than private 5G (P5G). Finally, a wireless technology that’s as fast as wired networks but without the flakiness of Wi-Fi.
I’m certainly not suggesting that Wi-Fi is going away, as the low-cost relative to P5G and its near ubiquity make it ideal for general purpose connectivity. But if ultra-reliable, wireless connectivity is required, P5G is the only way.
Observability is a hot tech topic yet has also become one of the industry’s most overused buzzwords. The term means understanding the behavior, performance, and other aspects of cloud infrastructure and cloud apps based on the data they generate, such as metrics, events, logs and traces (MELT). Observability relies on telemetry that comes from endpoints and services in multicloud environments.