It’s early June, so for networking professionals, it’s time for Cisco Live, Cisco Systems Inc.’s annual user event, which typically involves the announcement of a cornucopia of product news. The 2023 edition of Cisco Live was no different, although most product news was related to building broader solutions that leverage multiple products.
At Cisco’s global user event, Cisco Live, held recently in Las Vegas, Cisco didn’t launch several new routers, switches, and security devices as is usually the case. Instead, the announcements were centered around platforms and cross-product integration to simplify operations while delivering more value.
NVIDIA and Japanese telecommunications company SoftBank have partnered to create a platform for generative artificial intelligence (AI) and 5G/6G applications based on NVIDIA’s GH200 Grace Hopper Superchip.
Cisco Systems Inc. will hold its annual Cisco Live user event next week in Las Vegas as the networking giant is coming off an impressive quarter in which Chief Executive Chuck Robbins (pictured) set a more than positive outlook for the company.
Generative AI is impacting the role of customer service agents, challenging the belief that AI might make these roles redundant. Despite significant, recent advancements there are situations where generative AI falls short – which, paradoxically, makes customer service agents both less and more important.