As Cisco Systems Inc. held its WebexOne conference this week in San Diego, to no one’s shock the theme of the 2025 event was artificial intelligence — and, of all the markets Cisco plays in, the ones Webex addresses have the most direct end user impact. “We are squarely in the next era of AI, where we are moving from chat bots that answer questions to agents that are going to conduct tasks and jobs almost fully autonomously on our behalf,” said Cisco Chief Product Officer Jeetu Patel.
Zoom Communications Inc. has a variety of products, including meetings, contact center, front-line worker applications and others, but this week there’s a single theme that cut across the fully virtual Zoomtopia event: artificial intelligence. In fact, with that emphasis on how AI is expanding and enhancing Zoom’s conferencing and related services, they could have called the event ZoomtopAI.
Recently Zoom Video Communications Inc. held its annual industry analyst event, Perspectives, at its headquarters in San Jose, and it revealed much about the ongoing evolution of the videoconferencing company. The company’s first act was built on video and given a massive steroid shot during the COVID era, which turned a company few had heard of into a household name. Since then, the company has added a boatload of new features, added enterprise clients, reduced the churn in its online business, and moved into adjacent markets, most notably contact center.
In its recently reported fourth-quarter results, Zoom Video Communications Inc. put up strong numbers, beating revenue expectations by $17 million and operating income by $32 million.
Looking ahead to fiscal year 2025, Zoom management projected revenue of about $4.6 billion, representing revenue growth of 1.6%, in line with Wall Street expectations.
It has been a busy few days this week at WebexOne in Anaheim, where Cisco Systems Inc. revealed a number of new products and solutions for its conferencing and collaboration unit, including devices powered by Nvidia Corp.’s artificial intelligence engine.