I had been waiting for the 2026 edition of Zoom Communications Inc.‘s Perspectives, its recently held annual get-together for industry analysts, because I find Zoom to be the most interesting vendor in the communications business today. Though it has many competitors, its product roadmap has been markedly different.
Recently Zoom Video Communications Inc. held its annual industry analyst event, Perspectives, at its headquarters in San Jose, and it revealed much about the ongoing evolution of the videoconferencing company. The company’s first act was built on video and given a massive steroid shot during the COVID era, which turned a company few had heard of into a household name. Since then, the company has added a boatload of new features, added enterprise clients, reduced the churn in its online business, and moved into adjacent markets, most notably contact center.