Tag: The-Latest

Zscaler Zenith Live ‘24 touts breach predictions, zero trust and expanded partnership with Google

Zscaler Inc.‘s Las Vegas Zenith Live ‘24 event in Las Vegas last week featured a wide range of news, from zero-trust security to a new breach detector. Most of the news was unveiled during the keynotes, which featured several executives, including Chief Executive Jay Chaudhry (pictured), Deepen Desai, chief security officer and head of security and research, Senior Vice President of Product Management Dhawal Sharma, and Punit Minocha, executive vice president of business and corporate development.

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Zscaler Zenith Live ‘24 touts breach predictions, zero trust and expanded partnership with Google

NICE customers provide best practices for adopting AI in the contact center

Customer experience improvement remains a top initiative for business and information technology leaders. The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who staff them are the unsung heroes of many businesses.

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NICE customers provide best practices for adopting AI in the contact center

Splunk report finds downtime still costs big money

Unplanned downtime — whether it involves minor service interruptions or major system outages — extends far beyond technical glitches. Downtime affects the foundation of business operations and profitability, resulting in long-term consequences. Splunk Inc. analyzed unplanned downtime’s financial and nonfinancial implications by surveying 2,000 executives from some of the world’s largest companies — the Global 2000.

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Splunk report finds downtime still costs big money

Five thoughts from Cisco Live 2024

Cisco Live was held last week in what has become my second home, Las Vegas. I had dubbed this the most important Cisco Live in the Chuck Robbins era, as the company is looking to put a stake in the artificial intelligence ground. Simultaneously, Cisco Systems Inc. is integrating its Splunk acquisitions and reshaping the security business in real time. For most companies, doing one of these things would be all-encompassing, but these are not typical times.

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Five thoughts from Cisco Live 2024

CEO Anand Eswaran delivers his data resilience vision in a wide-ranging keynote at VeeamON 24

At VeeamON 24 last week in Florida, the opening general session was kicked off by Tamecka McKay, chief information officer for the City of Fort Lauderdale, who touted the city as an economic hub with industries as diverse as aviation, technology, finance, marine, and tech — and no state tax. The city is also home to soccer phenom Lionel Messi. After introducing Veeam Inc. Chief Executive Anand Eswaran (pictured), McKay discussed her current challenges and those she faced as CIO of the Broward County Public Schools — everything from 1,000-year floods to ransomware attacks.

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CEO Anand Eswaran delivers his data resilience vision in a wide-ranging keynote at VeeamON 24