Increasing connectivity and communication demands are paving the way for private 5G, a cloud-era wireless technology designed for the enterprise and highly adaptable to changes. Many organizations are already implementing or thinking about implementing private 5G because the network and the data can better be controlled by the enterprise. It can also be restricted to a certain location, providing coverage both indoors or outdoors in places such as manufacturing plants and ports.

Read More About
Private 5G is coming soon to a business near you

Cisco is bringing its Webex technology to the final frontier: space. Webex will be a part of the Callisto payload on the Orion spacecraft, which launches later this year on a mission called Artemis I.

Formerly known as Exploration Mission-1, this launch will be the first in a series of several complex missions focused on human exploration to the Moon and Mars.

Read More About
Cisco, Lockheed Martin and Amazon Partner to Bring Collaboration to Space

illustration of people and puzzle pieces

Recently, I attended the Talkdesk 2021 Customer Contact Week (CCW) event in Las Vegas. I participated in a panel titled “The Contact Center as a Revenue Engine.” Kathie Johnson, chief marketing officer (CMO), Talkdesk, moderated the panel that also included Kurt Mosher, chief operating officer (COO) Gant Travel, and Paulo Silva, senior vice president (SVP) of Alorica. I was interested in participating in this session because it addresses a trend I’ve followed for the better part of the past two years—the integration of sales and service.

Read More About
Don’t Pin Sales and Service Against Each Other: Integrate