Cloud communications provider RingCentral Inc. announced today announced it’s acquiring CommunityWFM, a workforce management provider. CommunityWFM will be integrated into RingCentral’s homegrown contact center solution, RingCX. No purchase price was given and CommunityWFM took in no funding, but its revenue is believed to be somewhere in the $5 million to $10 million range.
Communications provider Mitel Networks Corp. today is rolling out a new artificial intelligence-powered customer experience platform to help businesses optimize customer interactions by integrating with existing communication tools.
In a surprise move, global communications provider NEC Corp. has decided to exit the cloud communications sector in most regions of the globe. Earlier this year, NEC announced it would exit the on-premises PBX business everywhere except Japan. It would shift its focus by reselling Intermedia’s Cloud Communication solution under the brand name of UNIVERGE BLUE.
The cloud industry is currently undergoing a significant sea change. The term “cloud” has been used to describe public cloud services. Over the past few years, buyers’ attitudes toward cloud services have noticed a notable change, with private and hybrid deployments rising. This trend isn’t limited to communications; it has been seen more broadly.
The communications artificial intelligence wars continue unabated as every unified communications-as-a-service and contact center-as-a-service vendor loads its products with new capabilities to one-up the competition. Today RingCentral Inc. added several new capabilities to RingCX, its AI-powered contact center solution. The California-based contact center solutions provider has added about 300 features to RingCX in the past quarter, bringing the total to more than 1,300.