For years, the promise of “no-code” artificial intelligence has felt a bit like a “some assembly required” IKEA desk — sure, you aren’t sawing the wood yourself, but you’re trying to decipher how to assemble dozens of parts, many of which seem to fit poorly. With communications, low-code often had a nice user interface, but information technology pros were still knee-deep in complex flowcharts, Session Initiation Protocol trunk configurations and professional services.
This week, cloud communications platform provider 8×8 announced what it has dubbed the 8×8 Technology Partner Ecosystem.
This ecosystem has been developing for some time. When 8×8 CEO Sam Wilson had the “interim” removed from his CEO title in May, one of the key goals was that the company would continue to build its partner ecosystem.
This week 8×8 Inc. held a financial and industry analyst event at the Nasdaq building in Times Square, and with a venue like that, one would expect something big. The company certainly delivered, going news-heavy today by loading up its product with several new artificial intelligence capabilities targeting customer experience improvement.