For the better part of the last decade, customer experience has ranked near or at the top of every information technology and business leader’s priority list. That’s because 90% of companies compete on CX, significantly up from 26% five years ago. Another interesting supporting data point from my research is that, in 2023, 71% of millennials admitted changing loyalties to a brand from a single bad experience.
The GITEX Global show kicked off this week in Dubai. For those unfamiliar with the event, it is the largest enterprise tech show in the world, with hundreds of thousands of attendees spanning 41 halls across two venues. I have been looking forward to this show as the 2023 edition of GITEX theme is “AI in everything,” and I was hoping to see some strong use cases for the technology.
Contentsquare, a provider of digital experience analytics, rolled out several notable new products and a design update for its Summer 2023 release recently annual flagship event, CX Circle London, focusing on helping organizations provide better customer experiences — both on the web and in-app.
In a post-pandemic world, organizations are dealing with various challenges and strategic imperatives, whether it’s improving the customer experience (CX), boosting operational efficiencies, or automating business processes. These needs are driving investments in communications, collaboration, and contact center tools.
Arguably, no other industry has been impacted by digital transformation (DT) as much as retail. Retail has undergone a major transition over the past few years, with customer experience (CX) becoming the No. 1 brand differentiator.