Communications provider Mitel Networks Corp. today is rolling out a new artificial intelligence-powered customer experience platform to help businesses optimize customer interactions by integrating with existing communication tools.
Tag: contact center
In a surprise move, global communications provider NEC Corp. has decided to exit the cloud communications sector in most regions of the globe. Earlier this year, NEC announced it would exit the on-premises PBX business everywhere except Japan. It would shift its focus by reselling Intermedia’s Cloud Communication solution under the brand name of UNIVERGE BLUE.
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Intermedia to gain from NEC’s exit from cloud communications
The cloud industry is currently undergoing a significant sea change. The term “cloud” has been used to describe public cloud services. Over the past few years, buyers’ attitudes toward cloud services have noticed a notable change, with private and hybrid deployments rising. This trend isn’t limited to communications; it has been seen more broadly.
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Mitel’s common framework promises to simplify hybrid unified communications solutions
The communications artificial intelligence wars continue unabated as every unified communications-as-a-service and contact center-as-a-service vendor loads its products with new capabilities to one-up the competition. Today RingCentral Inc. added several new capabilities to RingCX, its AI-powered contact center solution. The California-based contact center solutions provider has added about 300 features to RingCX in the past quarter, bringing the total to more than 1,300.
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RingCentral debuts new AI capabilities for its RingCX contact center solution
Contact-center-as-a-service provider Five9 Inc. broke the billion-dollar revenue run rate mark today as it posted second-quarter sales of $252.1 million, up 13% from a year ago and surpassing analysts’ expectations. Even more promising as it focused on larger customers, its enterprise subscription revenue grew 21%. Its adjusted profit of 52 cents also beat estimates.