This week 8×8 Inc. held a financial and industry analyst event at the Nasdaq building in Times Square, and with a venue like that, one would expect something big. The company certainly delivered, going news-heavy today by loading up its product with several new artificial intelligence capabilities targeting customer experience improvement.
Conversational artificial intelligence provider Uniphore Technologies Inc. today announced it has acquired France-based Hexagone.
For those not familiar with Hexagone, the company brings together voice, video and text-based data to provide AI-based insights to help companies understand human behavior and sentiment. This adds to the emotion detection capabilities Uniphore gained with the 2021 acquisition of Emotion Research Labs. As part of the acquisition, Hexagone founder and Chief Executive Camille Srour and his team of data scientists have joined Uniphore.
This week, Uniphore, a startup backed by former executive chairman and CEO of Cisco John Chambers, announced it has acquired U.K.-based voice, screen, and metadata capturing company Red Box. The acquisition enabled Uniphore to add Red Box’s capturing capabilities to its conversational artificial intelligence (AI) platform.
Organizations are investing more in privacy because they view it as a critical business priority, but there’s a major disconnect between consumer expectations and how organizations are actually handling data.
That’s according to Cisco Systems Inc.’s newest 2023 Data Privacy Benchmark Study, which also revealed that customers believe companies can do more, especially when using artificial intelligence with their personal data.
The CES consumer electronics show in Las Vegas, which has become the show to highlight the latest and greatest in consumer technology, is about to get in full swing. Nvidia Corp. has been a mainstay at the show for years, first through its gaming business, but over the years it has broadened its presence into areas such as autonomous vehicles and artificial intelligence.