Tech solutions provider C1, formerly ConvergeOne, in March launched a generative artificial intelligence-powered tool called Elly that has helped organizations better use their data, including previously inaccessible data locked in different business systems.
Pure Storage made a couple of significant announcements last week at its annual user event, Pure Accelerate, in Las Vegas. First, the company said it had released three new advanced storage-as-a-service service level agreements for the Pure Storage platform: cyber recovery, resilience and site rebalance. The company also announced new capabilities in the Pure Storage platform aimed at helping information technology and business leaders improve artificial intelligence deployments, enhance cyber resilience and modernize their applications.
Zscaler Inc.‘s Las Vegas Zenith Live ‘24 event in Las Vegas last week featured a wide range of news, from zero-trust security to a new breach detector. Most of the news was unveiled during the keynotes, which featured several executives, including Chief Executive Jay Chaudhry (pictured), Deepen Desai, chief security officer and head of security and research, Senior Vice President of Product Management Dhawal Sharma, and Punit Minocha, executive vice president of business and corporate development.
Customer experience improvement remains a top initiative for business and information technology leaders. The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who staff them are the unsung heroes of many businesses.
NICE recently held its Interactions user event under the hot and sunny skies of Las Vegas. Over the years, NICE has used Interactions as a platform for big news, and the 2024 edition was no different. At the event, the company announced its new 1CX product which offers customers a full unified communications as a service (UCaaS) suite for the low cost of $5 a month.