The communications industry is rapidly shifting from best of breed to best of suite. When it comes to interacting with employees and customers, there are many ways to do it. Historically, customers have had to buy product A for calling, product B for meetings, product C for contact center, and so on.
Cisco is holding its annual Partner Summit this week in Miami. At the event, Cisco rolled out several new tools and enhancements to existing products, services, and programs. One of the significant announcements is the overhaul of the Partner Incentive Program, which represents the most substantial change in over a decade.
Enterprises face many challenges, including too many systems and management dashboards to check. On the network side, those problems are compounded by an array of technologies needed to bind the organization together—including separate wired, Wi-Fi, and private 4G/5G networks.
In response to a surge in generative artificial intelligence (AI), NVIDIA made significant updates to its Jetson platform for edge AI and robotics. The updates focus on the Isaac Robot Operating System (ROS) framework and Metropolis, two primary components of the platform.
Brands used to differentiate themselves based on product quality, the people they had, or price. Not so today, as customer experience reigns supreme.
An interesting data point from my research is that today, 90% of organizations compete on CX compared to only 27% five years ago. In many cases, a single, bad experience can mean losing a customer.