Zoomtopia 2023: Zoom Redefines Document Collaboration

Collaboration vendor Zoom is holding its annual user event, Zoomtopia, in San Jose this week. While the company made many announcements, the highlight of CEO Eric Yuan’s keynote was the introduction of Zoom Docs, which puts Microsoft Word and Google Docs in the crosshairs.

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Zoomtopia 2023: Zoom Redefines Document Collaboration

The end of summer is here, which means for those of us in the communications space, it’s time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.

Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw significant changes and surprises. Below are the notable points from the 2023 CCaaS Magic Quadrant.

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Big Changes in Gartner’s 2023 Magic Quadrant for Contact Center as a Service

Over the past decade, the role of the network has changed: What was once viewed as a non-differentiated tactical resource that got very little attention from business leaders is now considered a strategic asset.

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How Providence Healthcare Redesigned its WAN for Digital Transformation

Every week, I have many calls and meetings—Zoom, Cisco Webex, Google Meet, Skype (believe it or not), and the dreaded Microsoft Teams. Whenever I get an invite for a Teams call, I wonder what will happen when I click the link.

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Challenges of Microsoft Teams: User Experience and Unbundling