Digital transformation isn’t something that happens in isolation. It affects the entire enterprise and, if not done correctly, can disrupt every company aspect.
The critical elements of digital transformation to keep in mind are customer experience, operational excellence, and innovation.
Collaboration vendor Zoom is holding its annual user event, Zoomtopia, in San Jose this week. While the company made many announcements, the highlight of CEO Eric Yuan’s keynote was the introduction of Zoom Docs, which puts Microsoft Word and Google Docs in the crosshairs.
The end of summer is here, which means for those of us in the communications space, it’s time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.
Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw significant changes and surprises. Below are the notable points from the 2023 CCaaS Magic Quadrant.
Today’s companies have difficulty acquiring the right talent, as evidenced by ManpowerGroup’s 2023 Talent Shortage Survey, where 77 percent of organizations stated that it’s challenging to find skilled workers.
Over the past decade, the role of the network has changed: What was once viewed as a non-differentiated tactical resource that got very little attention from business leaders is now considered a strategic asset.