A recent survey conducted by AWS and Morning Consult reveals a significant shift in business attitudes and plans toward responsible artificial intelligence for the upcoming year. A key finding from the survey’s many results: a remarkable 77 percent of the respondents acknowledge the importance of responsible AI, with younger leaders—aged 18 to 44—showing a higher familiarity with the concept of responsible AI compared to their older counterparts.
A busy week at AWS re:Invent started with a few key announcements from AWS, with contact center innovation being front and center. The contact center sector has largely stood still for the better part of four decades. While there has been an effort to move the systems from on-premises to the cloud, contact centers largely operate today as they did years years ago.
The communications industry is rapidly shifting from best of breed to best of suite. When it comes to interacting with employees and customers, there are many ways to do it. Historically, customers have had to buy product A for calling, product B for meetings, product C for contact center, and so on.
Cisco is holding its annual Partner Summit this week in Miami. At the event, Cisco rolled out several new tools and enhancements to existing products, services, and programs. One of the significant announcements is the overhaul of the Partner Incentive Program, which represents the most substantial change in over a decade.
Enterprises face many challenges, including too many systems and management dashboards to check. On the network side, those problems are compounded by an array of technologies needed to bind the organization together—including separate wired, Wi-Fi, and private 4G/5G networks.