This week the largest cloud computing vendor, AWS, is holding its 11th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around infrastructure.
Over the past few years, AWS has been offering a handful of SaaS services, one of which is its Connect contact center product, and the company announced several new capabilities to this solution.
The proliferation and importance of data in our daily lives is driving the need for digital trust. On the enterprise side, the increase in connected devices, a greater threat surface and concerns over cybersecurity are the main reasons why organizations are looking for ways to safeguard their online business processes and interactions.
Phishing attacks—where hackers try to collect personal information using deceptive emails and links—continue to impact organizations of all sizes.
It’s been well documented that phishing as an attack vector has exploded over the past several years. SlashNext reported that over the first six months of 2022, there were over 255M attacks, a 61% increase in the rate of phishing attacks compared to 2021.
Digital transformation (DX) looks different for every company, but in essence, it involves integrating digital technologies into all areas of the business.
The key to DX is to drive fundamental change and transform how a company operates. Newgen Software recently surveyed 300 senior business and IT leaders in large enterprises around the world to understand where they are currently in their DX journey. The findings were published in Newgen’s 2022 State of Digital Transformation Research.
Zoomtopia is back – this year in person – and so much has changed since the last time Zoom held a non-virtual user event.
In 2019, Zoom was primarily a video meeting company that focused largely on consumers and small businesses. That year, Zoom did $331M in revenue. The pandemic caused the use of Zoom to explode and it became integrated into our personal and professional lives.