Zoom’s CCaaS Play: Conversational AI Might be Key to Success

illustration showing a zoom call

This week, Zoom announced Zoom Contact Center, its own cloud-native, omnichannel contact center solution, putting to rest the question surrounding Zoom of: “to contact center or not contact center?”

Zoom’s Road to Contact Center

In the past, the company has hinted at a contact center play and most recently announced Video Engagement Center, a specialized contact center that can be thought of as a specialized customer-care tool. Then, Zoom attempted to acquire Five9, which seemed like a strange move for a company that typically builds features in-house. After all that, the company announced its only product.

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Zoom’s CCaaS Play: Conversational AI Might be Key to Success

Deployment Options Are Coming For Private 5G

There is perhaps no hotter current topic in networking than private 5G (P5G). Finally, a wireless technology that’s as fast as wired networks but without the flakiness of Wi-Fi.

I’m certainly not suggesting that Wi-Fi is going away, as the low-cost relative to P5G and its near ubiquity make it ideal for general purpose connectivity. But if ultra-reliable, wireless connectivity is required, P5G is the only way.

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Deployment Options Are Coming For Private 5G

The Future of Observability is Beyond MELT

Observability is a hot tech topic yet has also become one of the industry’s most overused buzzwords. The term means understanding the behavior, performance, and other aspects of cloud infrastructure and cloud apps based on the data they generate, such as metrics, events, logs and traces (MELT). Observability relies on telemetry that comes from endpoints and services in multicloud environments.

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The Future of Observability is Beyond MELT

Cisco’s quarterly results indicate increasing business value of network

Networking giant Cisco Systems announced its FY22 Q2 numbers on Wednesday. ZDNet summarized the results in this post, so I won’t go into detail on the numbers. At a high level, the company put up a modest beat, which is impressive given the unprecedented supply-chain constraints that are playing havoc with infrastructure vendors.

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Cisco’s quarterly results indicate increasing business value of network

Uniphore Funding Signals Conversational AI on Verge of Massive Shift

tech design background

This week, conversational AI vendor Uniphore announced a massive series E funding round of $400 million at a valuation of $2.5 billion, bringing its total funding to $610 million. This is, by far, the largest round of funding for the company. In its press release, the company stated it would use the money to “extend Uniphore’s technology and market leadership with advancements in voice AI, computer vision and tonal emotion, as well as to expand its business operations globally, specifically in North America, Europe and Asia Pacific.”

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Uniphore Funding Signals Conversational AI on Verge of Massive Shift