Most enterprises today have some type of multi-cloud strategy, yet still face challenges when connecting to public and private clouds. The Internet provides “best effort” connectivity but has inconsistencies in network quality that can significantly impact application performance.
Two years ago, the entire cloud communications landscape got a kickstart when investors poured money into “work-from-home stocks,” which included the UCaaS and CCaaS providers. For example, Zoom, Five9 and RingCentral had peak market caps of $161 billion, $14 billion and $40 billion, respectively, compared to $28 billion, $6.8 billion and $6.4 billion today.
Business communications service provider Avaya Inc. today reported disappointing second-quarter earnings and provided weak guidance for the third quarter, but there’s evidence that its shift to the cloud is gaining momentum.
There should be no doubt that hybrid work is here to stay. We are more than two years since the work-from-home period of the pandemic began and businesses have been all over the map with respect to what the return to work looks like. Earlier this year, I was part of UC Today’s UC Summit Keynote, where I stated that the first wave of hybrid work would be a disaster because most business are at a loss as how to proceed.
Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let customers quickly deploy artificial intelligence (AI)-powered virtual agents that could be used immediately.