One of the major announcements at contact-center-as-a-service leader NiCE Ltd.‘s Interactions user event in Las Vegas last week was a partnership with Snowflake Inc., the cloud-based data warehousing company. This might seem like a strange partnership as typical partners for contact center vendors include customer relationship management companies, service firms and the like, but this addresses a huge customer pain point, which is management of data.
This is the time of year when professional football teams are hoping to get the next Tom Brady, Joe Montana or Deion Sanders. Every now and then there are a couple of “can’t miss” prospects such as Peyton Manning or Saquon Barkley, but there are often far more draft busts than hits. It raises the question of why this is given the amount of money and resources teams pour into scouting, the NFL Combine, workout days and more.
Tech solutions provider C1, formerly ConvergeOne, in March launched a generative artificial intelligence-powered tool called Elly that has helped organizations better use their data, including previously inaccessible data locked in different business systems.