Customer experience improvement remains a top initiative for business and information technology leaders. The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who staff them are the unsung heroes of many businesses.
Cisco Live was held last week in what has become my second home, Las Vegas. I had dubbed this the most important Cisco Live in the Chuck Robbins era, as the company is looking to put a stake in the artificial intelligence ground. Simultaneously, Cisco Systems Inc. is integrating its Splunk acquisitions and reshaping the security business in real time. For most companies, doing one of these things would be all-encompassing, but these are not typical times.
This week marks the 10th anniversary of Arista Networks Inc. as a publicly traded company, and to celebrate, the company held a special event at the New York Stock Exchange, which is not only the exchange that trades ANET stock but also one of the early Arista customers. However, the shindig at the NYSE wasn’t the only way the company marked the IPOiversary. Arista also announced some artificial intelligence-related news.
Nvidia Corp. today unveiled a series of advancements in artificial intelligence technology at Computex 2024, where it’s showcasing its latest innovations in consumer computing, accelerated computing, networking, enterprise computing, and industrial digitalization. From new AI laptops to the powerful Blackwell platform and the Spectrum-X Ethernet network, Nvidia’s announcements at Computex offer a comprehensive view of the future of AI and computing.
The annual Cisco Live 2024, to be held June 2-6 in Las Vegas, will boast Elton John as the music artist performing at the Wednesday night celebration event, as well as seven-time Super Bowl champion Tom Brady and Formula 1 driver Oscar Piastri as special guests. However, while those names create exciting entertainment, the more than 20,000 attendees are there to learn the latest and greatest in Cisco Systems Inc. technology and innovation.