The SIEM, or security information and event management console, has been a staple for security teams for more than a decade. It’s the single pane of glass that shows events, alerts, logs, and other information that can be used to find a breach. Despite its near ubiquity, I’ve long been a SIEM critic and believe the tool is long past its prime. This is certainly not the consensus; I’ve been criticized in the past for taking this stance.
This week, Zoom announced Zoom Contact Center, its own cloud-native, omnichannel contact center solution, putting to rest the question surrounding Zoom of: “to contact center or not contact center?”
Zoom’s Road to Contact Center
In the past, the company has hinted at a contact center play and most recently announced Video Engagement Center, a specialized contact center that can be thought of as a specialized customer-care tool. Then, Zoom attempted to acquire Five9, which seemed like a strange move for a company that typically builds features in-house. After all that, the company announced its only product.
There is perhaps no hotter current topic in networking than private 5G (P5G). Finally, a wireless technology that’s as fast as wired networks but without the flakiness of Wi-Fi.
I’m certainly not suggesting that Wi-Fi is going away, as the low-cost relative to P5G and its near ubiquity make it ideal for general purpose connectivity. But if ultra-reliable, wireless connectivity is required, P5G is the only way.
Observability is a hot tech topic yet has also become one of the industry’s most overused buzzwords. The term means understanding the behavior, performance, and other aspects of cloud infrastructure and cloud apps based on the data they generate, such as metrics, events, logs and traces (MELT). Observability relies on telemetry that comes from endpoints and services in multicloud environments.
Networking giant Cisco Systems announced its FY22 Q2 numbers on Wednesday. ZDNet summarized the results in this post, so I won’t go into detail on the numbers. At a high level, the company put up a modest beat, which is impressive given the unprecedented supply-chain constraints that are playing havoc with infrastructure vendors.