Category: Syndicated

Five9 Survey Results: The Cloud Can Only Meet Contact Center Needs

The COVID-19 pandemic has permanently changed so many things in our lives. One of the areas of business impacted the most is the contact center.

Five9’s 2022 Customer Service Index, a survey conducted in partnership with Zogby Analytics, lays out the current state of customer service and engagement most organizations. Zogby surveyed business decision makers (BDMs) from organizations with 250 or more employees in various industries across North America and Europe. Almost half of the organizations surveyed had revenue greater than $1 billion.

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Five9 Survey Results: The Cloud Can Only Meet Contact Center Needs

Zscaler Uses Integrated Platform to Combat Ransomware

Ransomware is on the rise and it’s coming from multiple sources. Additionally, whether the goal is to collect ransom for data or disrupt a company’s supply chain, these attacks are growing in sophistication.

Zscaler is a security company that closely follows existing and emerging cyberthreats. Zscaler’s Zero Trust Exchange is a security cloud that processes more than 200 billion transactions and 150 million blocked attacks daily. This integrated platform of services protects users and workloads using zero trust, which involves applying security policies to control access.

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Zscaler Uses Integrated Platform to Combat Ransomware

Avaya’s Karen Hardy on AI, Cloud, and Customer Experience

The pandemic has permanently changed the way people work, as well as the role that communication and collaboration technology plays in our lives. Clearly, the hybrid work model is here to stay post-pandemic. One vendor at the heart of this digital transformation is Avaya, whose roadmap for hybrid work involves an open platform that focuses on organizations’ current and future communication and collaboration needs.

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Avaya’s Karen Hardy on AI, Cloud, and Customer Experience

RingCentral’s Q2 2022 Results: Hybrid Work Fueling Cloud Comms Growth

This week, RingCentral reported strong results across almost all meaningful metrics for its second quarter fiscal year 2022 (FY2022), ending June 30, 2022. This is in the face of many investors maintaining a bear thesis that the return to the office and hybrid work would slow down the momentum of all the work-from-home stock. It’s arguable that no company’s stock benefitted more from the pandemic than RingCentral, holding a peak stock price of almost $380 per share. It’s also arguable that RingCentral has also been punished more by this thesis as, despite putting up continually strong numbers, the stock has fallen to about $53 per share at the time of writing.

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RingCentral’s Q2 2022 Results: Hybrid Work Fueling Cloud Comms Growth

6 Top Priorities for New Avaya CEO Alan Masarek

Last week, communications vendor Avaya announced Alan Masarek would take over the role of president and CEO from Jim Chirico, who held that title for the past half-decade. Masarek is the person that took Vonage from being a consumer-focused VoIP company that ran silly commercials with sillier jingles to a company that served the needs of businesses. He did this through a multi-step process that I had outlined in this post, and when the transformation was done, he turned the captain’s chair over to Rory Read.

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6 Top Priorities for New Avaya CEO Alan Masarek