Cisco is bringing its Webex technology to the final frontier: space. Webex will be a part of the Callisto payload on the Orion spacecraft, which launches later this year on a mission called Artemis I.

Formerly known as Exploration Mission-1, this launch will be the first in a series of several complex missions focused on human exploration to the Moon and Mars.

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Cisco, Lockheed Martin and Amazon Partner to Bring Collaboration to Space

illustration of people and puzzle pieces

Recently, I attended the Talkdesk 2021 Customer Contact Week (CCW) event in Las Vegas. I participated in a panel titled “The Contact Center as a Revenue Engine.” Kathie Johnson, chief marketing officer (CMO), Talkdesk, moderated the panel that also included Kurt Mosher, chief operating officer (COO) Gant Travel, and Paulo Silva, senior vice president (SVP) of Alorica. I was interested in participating in this session because it addresses a trend I’ve followed for the better part of the past two years—the integration of sales and service.

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Don’t Pin Sales and Service Against Each Other: Integrate

Despite the continuing COVID-19 pandemic, the Consumer Electronics Show (CES) is taking place in Las Vegas this week, returning to a live format after a year off. The live presentation is somewhat ironic in an event where virtual reality, the metaverse, autonomous vehicles, and non-fungible tokens (NFTs) are taking center stage.

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At CES 2022, Nvidia sets the stage for AI everywhere

In late 2021, Avaya launched its Experience Builders community, which brings together partners, customers, developers, and any other constituent that leverages its platform to create unique experiences. In the past, Avaya’s DevConnect developer program would handle creating these experiences, but now, it has solutions beyond just APIs. For example, end users can leverage Avaya’s low-code/no-code interface to create an experience that’s unique to their needs instead of having to modify their workflows around a stock interface.

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Avaya Engage Shines Spotlight on Experience Builders