Generative AI is impacting the role of customer service agents, challenging the belief that AI might make these roles redundant. Despite significant, recent advancements there are situations where generative AI falls short – which, paradoxically, makes customer service agents both less and more important.
Graphics chip and artificial intelligence infrastructure provider Nvidia Corp. today used the Computex 2023 held in Taipei, Taiwan, to announce a reference workflow that uses its suite of technologies to advance the digitalization of the industrial manufacturing sector.
Veeam used its annual user event, VeeamON, in Miami this week to release the results of some research on ransomware highlighting some alarming statistics that raise concerns for businesses of all sizes. Veeam is a backup and recovery company, so one might wonder why it’s releasing research in cyber security.
This week Veeam is holding its annual user event, VeeamON, in Miami, FL. This is the 9th year that Veeam has held the event, and attendance has steadily grown as Veeam’s customer base has enlarged. Headcount this year topped 16,000 people, an impressive number for a company not even two decades old.
Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve Zoom’s use of AI. The exact amount Zoom Ventures invested in Anthropic was not disclosed.