Category: Syndicated

Zscaler Zenith Live ‘24 touts breach predictions, zero trust and expanded partnership with Google

Zscaler Inc.‘s Las Vegas Zenith Live ‘24 event in Las Vegas last week featured a wide range of news, from zero-trust security to a new breach detector. Most of the news was unveiled during the keynotes, which featured several executives, including Chief Executive Jay Chaudhry (pictured), Deepen Desai, chief security officer and head of security and research, Senior Vice President of Product Management Dhawal Sharma, and Punit Minocha, executive vice president of business and corporate development.

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Zscaler Zenith Live ‘24 touts breach predictions, zero trust and expanded partnership with Google

NICE customers provide best practices for adopting AI in the contact center

Customer experience improvement remains a top initiative for business and information technology leaders. The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who staff them are the unsung heroes of many businesses.

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NICE customers provide best practices for adopting AI in the contact center

At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

NICE recently held its Interactions user event under the hot and sunny skies of Las Vegas. Over the years, NICE has used Interactions as a platform for big news, and the 2024 edition was no different. At the event, the company announced its new 1CX product which offers customers a full unified communications as a service (UCaaS) suite for the low cost of $5 a month.

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At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

Splunk report finds downtime still costs big money

Unplanned downtime — whether it involves minor service interruptions or major system outages — extends far beyond technical glitches. Downtime affects the foundation of business operations and profitability, resulting in long-term consequences. Splunk Inc. analyzed unplanned downtime’s financial and nonfinancial implications by surveying 2,000 executives from some of the world’s largest companies — the Global 2000.

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Splunk report finds downtime still costs big money

Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry

Last week, Zingly.ai emerged from stealth mode with its “Collaborative Customer Experience” (CCX) platform to rethink how businesses deal with customers. Industry veterans from Avaya, Five9, Glia, and Talkdesk are leading Zingly, whose platform merges generative AI (gen AI), digital interactions, and telephony. The platform is designed for businesses that want to offer personalized services to their customers, which should be almost all companies.

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Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry