The digitization of everyday life has had a profound impact on how companies innovate and grow. Accelerated by COVID-19, the shift has forced businesses to digitize almost everything that is customer-facing and to reinvent themselves as online-first operations. My research shows that today, 59% of all products and services have been digitized, making it easier than ever for consumers to interact with their favorite brands.
Prior to the pandemic, software developers would take months, or even years, to build applications. While the pandemic didn’t change the need for new app-supported experiences, it did create an urgency to quickly support new use cases, such as distance learning and remote work.
Apple recently introduced the general availability of a service called Apple Business Essentials, which helps small businesses throughout the entire device management life cycle, including device setup, storage, upgrades, and repairs.
Every organization today is going through some type of transformation to leverage digital technology. But what does this digital transformation look like when it comes to applications and network design in a post-COVID world?
It’s been well documented that the COVID-19 pandemic accelerated digital transformation initiatives. ZK Research data found that 74% of companies have moved digital initiatives up by at least one year. Most modernization projects tend to revolve around customer experience (CX), which makes sense, given CX is now the top brand differentiator.