It seems like every communications provider is touting its ability to improve customer and employee experiences with a converged Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offering. Conceptually, the coming together of UCaaS and CCaaS makes sense. Integrating the two previously separate domains enables seamless workflows that span back office and front office.
For the past few years, artificial intelligence has been front and center in the communications industry. This has been spurred further this year with the release of ChatGPT, which has put generative AI in the cross hairs.
RingCentral has broadened its collaboration platform through the acquisition of select assets from Hopin, an online audience engagement technology provider.
This acquisition includes Hopin’s flagship Events platform and Session product, signaling a strategic move by RingCentral to bring customers more dynamic, interactive video solutions through virtual events.
Unified communication (UC) tools are essential for today’s businesses because they make communicating easier and more efficient. These tools allow people to work together in real-time, no matter where they are located. They can be used with other business software, improving company operations. As a business grows, UC tools can quickly adapt to handle more users.
Virtual private networks (VPNs) have long been the go-to tool for businesses to connect remote employees to their networks securely. The recent surge in remote work has only amplified this, with 84 percent of organizations using VPNs predominantly for remote employee access.