For years now, we analysts have been fed a steady diet of “UCaaS and CCaaS must come together.” Conceptually, it makes sense, as the communications channels are across both product areas are the same, thus enabling companies to create seamless workflows that span both customer and employee interactions.
The world is more connected than ever thanks to the proliferation of Internet of Things (IoT), connected edge computing devices and the technology that facilitates communication between devices.
Additionally, the term Industrial Internet of Things (IIoT) is used to describe devices and sensors in manufacturing and industrial processes. Then there’s operational technology (OT), a specific category of hardware and software that controls the performance of physical devices.
Today, Mitel announced it has entered exclusive negotiations to acquire the Unify Unified Communications and Collaboration (UCC) and Communications and Collaboration Services (CCS) businesses from France-based system integrator Atos.
The wording (“entered exclusive negotiations”) may seem strange but that’s consistent with the terminology typically used in French business announcements. If Atos had been a US company, it would have been stated “entered a definitive agreement…”, which is what people in the US are more accustomed to. The deal is expected to close in the second half of 2023 following the customary closing conditions and regulatory approvals.
DigiCert this week launched a comprehensive digital trust solution that unifies certificate authority (CA), certificate management and public key infrastructure (PKI) services. Trust Lifecycle Manager, now available as part of the DigiCert ONE platform, is a major product launch that was years in the making.
In a post-pandemic world, organizations are dealing with various challenges and strategic imperatives, whether it’s improving the customer experience (CX), boosting operational efficiencies, or automating business processes. These needs are driving investments in communications, collaboration, and contact center tools.